Onyx Peinture is a painting company. I led its digital transformation, from assessing needs to deploying an internal system that connects sales, production, and administration through to invoicing.
Calls, email and SMS
Estimating and quotes
Quote follow-up and conversion
Scheduling and purchasing
Teams and progress
Financial tracking and review
Before the 2T Conseils engagement, I worked directly in Onyx’s operations as a representative. I was involved in estimating, sales, inspections, and administration. That hands-on experience showed me where processes slowed down and information was getting lost. It was in this context that I created an initial prototype to simplify estimating and quotes.
That first tool led to an end-to-end digital transformation engagement with 2T Conseils. I then worked across the full process: receiving an inquiry, selling the work, preparing the job, tracking delivery, and invoicing the customer.
I analyzed the needs of sales, production, and administration to define priorities and how information should move between teams.
I designed and developed custom tools, connecting the stages of each customer’s job in one system.
I organized testing, adjusted features with the teams, and supported the gradual rollout.
The portal brings together the tools used by sales representatives, painters, and administrative staff. The engagement covers how the business operates as a whole.
The system brings together inquiries, phone calls, email and SMS conversations, estimating, and quotes. Representatives can follow each job from first contact through acceptance of the work.
Teams have tools to schedule jobs, order paint, and track progress. Field reports and timesheets provide information on the work completed.
Invoicing and deposits are part of project tracking. Management dashboards then help analyze differences and productivity to improve planning for future jobs.
On their phones, painters can access their schedule, the work to complete, and the tools to keep the office informed.
I introduced the features gradually, incorporating feedback from the teams.
New features were first tested with the teams in their day-to-day work.
I fixed the issues raised and adjusted the tools based on users’ feedback.
The features were then put into wider use. The same cycle was repeated for subsequent additions.
Tell me what you need or what you’d like to improve in your business. I’ll reply to discuss how I can help.
